Terms & Conditions
Terms & Conditions – Kaos Thrifts
Last updated: May 19, 2026
Welcome to Kaos Thrifts! By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. General Information
Kaos Thrifts is a Finland-based online store selling vintage and second-hand clothing and accessories.
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
2. Products
Kaos Thrifts specializes in vintage and second-hand items. Due to the nature of pre-owned clothing and accessories:
- Items may show minor signs of wear, age, or use
- Any major flaws or defects will be described in the product listing whenever possible
- Colors may appear slightly different depending on screen settings and lighting
All items are subject to availability. Most products are unique and cannot be replaced with identical items.
3. Pricing & Payments
All prices are listed in euros (€) and include applicable VAT when required by Finnish law.
We reserve the right to:
- Change prices at any time
- Correct pricing errors
- Cancel orders affected by incorrect pricing or technical mistakes
Payments are processed securely through trusted third-party payment providers available through Wix.
4. Orders
After placing an order, you will receive an order confirmation email.
Kaos Thrifts reserves the right to refuse or cancel orders in cases including but not limited to:
- Suspected fraud
- Incorrect pricing
- Product availability errors
- Incomplete customer information
If your order is canceled after payment, you will receive a full refund.
5. Shipping
We currently ship within Finland only.
Estimated delivery times are provided for guidance only and may vary due to shipping carrier delays or unforeseen circumstances.
Customers are responsible for providing accurate shipping information.
You can also choose to pickup your order from our store at Puutarhakatu 42c. You will get a notification in your email when your order is ready for pickup. We reserve your purchase at the store for two weeks. Pickup orders are eligible for returns within two weeks after the “ready for pickup” notification.
6. Returns & Refunds
Customers have the right to return eligible items within 14 days of receiving their order in accordance with Finnish consumer protection laws.
Returned items must:
- Be in the same condition as received
- Not show new signs of wear or damage
- Include original tags if applicable
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Refunds are processed to the original payment method after the returned item has been inspected and approved.
If you chose the pickup method, you can come by the store and we can process the return here.
Please read our Shipping & Returns Policy for more detailed information.
7. Intellectual Property
All website content, including:
- Logos
- Branding
- Product photos
- Graphics
- Text and design
is the property of Kaos Thrifts unless otherwise stated.
Content may not be copied, reproduced, or used without written permission.
8. Limitation of Liability
Kaos Thrifts is not liable for:
- Indirect or consequential damages
- Delays caused by shipping providers
- technical interruptions or website errors
- Loss resulting from misuse of the website
Nothing in these Terms limits rights granted to consumers under mandatory Finnish consumer protection laws.
9. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you agree to the collection and use of information as described in the Privacy Policy.
10. Governing Law
These Terms & Conditions are governed by the laws of Finland.
Any disputes arising in connection with the website or purchases shall be handled in accordance with Finnish law.
11. Contact Information
Kaos Thrifts
Puutarhakatu 42c
Port Arthur, Turku
Email: info@kaosthrifts.com